We're here to help! Our 24/7 US-based support team is ready to assist you at any moment. Not finding the answers you are looking for - Simply give us a call or send us a line. Our customer service and technical support will be more than happy to assist you.
We understand Magento intimately and provide you with a completely customized & tuned platform, not just a server. Our dedicated Magento team takes the time to understand your specific needs to provide amazing results. View our case studies to see real results.
We've developed templates which allow us to automate most processes making migration, optimization, and continuous operation extremely efficient. Additionally, we are growing our client base the old fashioned way: through referrals. We spend less on advertising, you spend less for hosting with us. (This allows us to spend the $$$,$$$ our competition spends on advertising on our infrastructure.)
If you are comparing us to lower-end shared hosting companies, then we are more expensive because we offer a completely customized platform, not just hosting. Magento does not run well on $4/mo shared hosting, we tried it.
Our hardware and labor investment in each deployment is very considerable. However, there are no contracts, it is very easy to put us to the test without a commitment.
In most cases your platform will be built on the same or the following business day. Then, we will mirror your current store to the platform and optimize for performance. This could take another day or two depending on how large your site is. Next, you will be able to test your store prior to finalization and you can take as long as you want for testing.
Absolutely not. We sync the database and files prior to final migration.
Your call. Typically the best time is when your store has the least amount of traffic - overnight. The timing is completely up to you.
Yes. If we have access to your web and database files, magento admin area, and registrar, we will handle the entire migration for you.
Yes. We will provide that for you when you sign up.
Yes. But only one store will be able to take advantage of JetRails(TM) - with Varnish. We recommend running production stores on separate Community platforms.
We operate out of two data centers in Chicagoland area.
You will be provided with cPanel, phpMyAdmin, FTP, SSH access with the dedicated platforms. The cloud platform does not come with cPanel.
Yes, but we do not recommend that. Best practice is to have a dedicated development server for obvious reasons.
Easy, just let us know. Please allow for a 10 minute maintenance window during RAM upgrades. For additional storage upgrades there is no service window required. Just give us a call.
Yes, out of the box.
It means that the platform is fully managed by us. All you have to worry about is development. We take care of the rest including backups, OS / kernel updates, firewall, hardware, etc.
Yes. The price will be the same as a managed platform.
Yes. The configuration of Varnish for one store is standard with our JetRails(TM) platform.
Yes. We offer image optimization and will let your development team know what other things they can do to speed up the store.
Yes you can. CDN is included with all plans. Note: If you have an EV SSL certificate CDN is not free.
Yes, one standard SSL certificate is provided for your store at no cost to you. You can purchase additional ones for $50/year.
We don't recommend it, but you are more than welcome to. Our platform out performs stand-alone LiteSpeed.
Yes, we know what we are doing.
We offer platforms. The server is just one part of the platform. We layer Apache, Nginx and Varnish to create the perfect environment for your Magento store.
We benchmark the performance results before and after migration so we can see the differences in performance. We use this data in our case studies and make it public if we are allowed.
We do not offer discounts because our prices are very competitive.
Very unlikely, but just call and we'll work something out. How about a 30 day value guarantee?
Yes. Our billing system is automated and monthly.
It is very secure. We have a dedicated security team that monitors all operations and ensures safety of your store.
All of your web files and databases are backed up locally and remotely. There is a daily weekly and monthly retention of data. If you would like something different, please let us know we will be happy to provide a longer retention.
Yes. All tickets are answered within minutes and we are always just a phone call away. During business hours, you will have instant availability with your own Project Manager (that is in addition to the standard 24/7 support)
Yes. You can purchase advanced support blocks. A 5 hour support block is $375 and does not have an expiration date.
You can have root access, but then your platform becomes unmanaged and you will not be able to take advantage of our JetRails(TM) optimization.
You will get an overdue notice. We allow 15 day grace period for late payments, however, we ask to be paid on time for the great work we do.
We measure time to first byte, page load time (for various product pages), and high availability impact. During our testing process, it is possible that your site may become slow when we perform the load test. Please let us know if you would like us to take it easy on the load test because we do not want to interrupt your live production environment during peak business hours.
Why call us for a consultation? We have experienced the many pain-points that you may have encountered and our team can easily navigate through the process with minimal discomfort. Call us 24/7 for an affordable and convenient solution.